About the hotel
Also known as Mercure Hotel Munich Neuperlach South, Mercure Hotel Muenchen Neuperlach Sued or Mercure Hotel München Neuperlach Süd is located in the south east of Munich. The southern Munich town of Neuperlach links the city center: parks, shopping, international companies and attractions - found in the vicinity of the hotel. It is close to well known companies, 7 km from the exhibition center.
It was also recently refurbished in 2021 in a Bavarian-modern style so rooms are quite current and bathroom pleasant. The hotel has a restaurant, bar and summer beer garden. It makes the ideal exit point for trips to the city centre, the green surroundings or retail. Excursions to Marienplatz, Hofbräuhaus and Stachus are accessible thanks to the immediate S-Bahn stop Neuperlach Süd.
Easy to get to with direct motorway access and a train station only 250 m away (12 min to the city center), this 4 star hotel offers 253 comfortable rooms with bathroom, WC, minibar, telephone, safe, TV, WiFi, high speed Internet. Additional features include 8 modern meeting rooms, a restaurant, a bar, a beer garden, a parking garage, a pool and a sauna.
Check-in and Check-out Process Experience
As I was arriving early in the morning, I inquired prior to my arrival via email if I could check in earlier in the morning. Sebastian did an excellent job in responding and arranging for the necessary, which was really appreciated - even my room preference for a high floor and quiet room was granted (more on that later).
When I arrived at the hotel, there was no queue at the reception at about 8 in the morning. Check-in took less than 5 minutes before I was handed my room key card.
For check-out, I requested if I could have a late checkout of 1pm (the usual checkout time was 12pm) and it was granted. So really appreciated the wonderful ladies at the reception counter who handled my check-in and check-out process.
Kudos to the ladies during the morning shift at reception. They were amicable, polite and really helpful
Note: Influx of guests for check-seem to be around evening, and for check-out from the late afternoon to evening. So be prepared for a queue if you are checking in or out during those times.
The Food
As my booking did not come with breakfast, I had to top-up an extra €25. For the one day I've had breakfast during my short 4 day stay it was satisfactory but a bit pricy (as with all hotel breakfasts). Food and drinks were replenished at regular intervals with your usual eggs, sausages, breads, hams, cheeses, cereal and salad spread, along with juices, coffee, tea and water. |
| What I ate for the day I paid for breakfast |
It could get pretty hectic and crowded after 8:30am which is when most of the crowd arrives for breakfast, so getting a seat might be challenging but they do have a room which they also make available should there be not enough seats in the main dining area. The condition of the room chairs however should be looked at as they are obviously worn out and tired, compared to the newer and fancier seating layout and design in the main dining area.
The Room
Reading the reviews online before my trip had me worried as it seemed that the room was too cold (during the cold season) and hot as there is no air-conditioning, cleanliness (with the bathroom and towels also seemed to be an issue). But my fears were unfounded as the room was nicely set up and the temperature was good.Although it was cold outside, the room could be adjusted to a temperature I was comfortable with. The only thing to note was that it could get a bit stuffy in the room, but I was not in there all the time so it was alright.
I had a room on the 6th floor at the corner, and although it was a little walk from the lift lobby, it was nice and quiet.
Upon entering the room, I was greeted with a clean room comfortable room with a bed with 2 separate duvets. Usually the duvet would be a single piece, so it was interesting. The room was sub-divided into an entry area where the bathroom is and the sleeping area.
Interesting fact: a room with twin beds is more expensive than a room with a single queen size bed.
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| There is no closet, only a wall rack with sufficient amount of hangers near the entrance. |
There was ample of space to hang clothes for about 3 days (including your coat), and a luggage space for 1 medium luggage (2 medium luggage would be possible but some maneuvering would need to be done).
The bed was a little too soft for my liking but quality of sleep was not compromised. In addition to the soft bed, the pillows were way too soft and did not provide any support at all. This was easily solved as there are 4 pillows, and when piled on each other you would be able to get what you need (more or less).
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| There was an empty open rack / cupboard next to the bed, the mini-fridge and kettle were placed here, but the open empty space was a bit of a mystery as I could never quite figure out what to actually use it for. |
Apparently you are supposed to get a complimentary bottle of mineral water for each day you stay, but since I opted out of daily housekeeping, when I called reception to ask for a bottle of water, I was told I had to purchase water for €4.50 per bottle (still or sparkling). There was only one bottle of sparkling water in the mini-fridge on my first day.
Housekeeping was good and satisfactory. The room was clean (enough) and the toilet was in good condition with toiletries provided.
So if you forgot your lotion, shampoo, or shower gel etc… you are covered. That said, there was no toothbrush and toothpaste, and no bedroom slippers (which are the norm for almost all the hotels I have been to so far).
As the hotel is all about sustainability, the shower gel, shampoo and conditioner are all pre-filled into bottles and adhered to the walls. I was over-prepared this time and packed my lotions, creams, shampoo, conditioner and shower gel so I never needed to use the hotel's provided toiletries.
Water pressure for the shower was good and it was easy to set the heating to the preferred temperature you want. Towels provided were clean but a little on the thin side but there was plenty for a single guest.
The room had a view of the inner courtyard and was nice and quiet, perfect for a good quiet night's sleep.
Despite the recent refurbishment, the hotel still kept the popcorn walls and ceiling which might not help if you have trypophobia - an aversion to the sight of irregular patterns or clusters of small holes or bumps.
Wifi provided by the hotel was relatively consistent throughout the property but each time I returned to the hotel, I had to log in again to the unsecure network which was not password protected. You might wish to invest in a VPN to ensure that your access is secure if this is of concern to you.
Final Thoughts
I booked my room online for this trip. It might not give off a luxurious vibe, but for about €79-89 per night, and given the location as well as the price point it might be the perfect fit for you. Being near to the subway / train station makes it really easy to get around. It is about a 5-10 minute walk, depending on your pace.
💗Loved
- The cleanliness, and quietness.
- Hotel staff were helpful and amicable, you just have to ask.
- The price point.
- Heating worked.
- Quiet room (rooms not facing the main road).
💔Not so much
- A bit stuffy (unless you opened the windows).
- The lighting is a little dim, more lights or brighter lighting would have enhanced the experience: the bathroom lights were nice and bright while the bedroom area was cosy, it was too dim.
- No bedroom slippers provided.
Service was also much better than expected so don't let those online reviews scare you.
- Service
- Value
- Sleep Quality
- Cleanliness
- Location
- Rooms
Overall Experience:
Mercure Hotel Muenchen Neuperlach Sued
Address: Rudolf-Vogel-Bogen 3, 81739 Munich, Bavaria Germany
Tel: +49 89 638000
E-mail: H0792@accor.com
Booking: Via the Accor website OR online for a better pricing (Who knows? You might find an attractive rate especially if you book online. 😜)
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